Analysis of the Excess Demand of the Barrio Obrero General Hospital. Organizational and functional implications of an urban micronetwork. Asunción, Paraguay 2018-2019

Abstract

The expansion of the access to health services is the intrinsic objective of the health system, whose performance depends on user dynamics and preferences and the equilibrium of independent variables to achieve better results. The objective of this study was to evaluate dynamics and factors related to the excess demand in a general hospital, head of an urban micro network in Asunción, Paraguay. This was a quali-quantitative, cross-sectional evaluative study in which the unit of analysis were health actors in directive, managerial, and care providing roles as well as loyal users. The sample included 10 directors, 20 health professionals and 150 users in the areas of consultations, emergencies and hospitalization of three different shifts. Three questionnaires with semi-structured questions on offer, demand, organization, supervision, information subsystem, internal communication, reasons for consultation, waiting times, installed capacity, availability of supplies and medicines, hospital organization, supervision, reasons for preference and some social, epidemiological and cultural variables. The users did not know the organization of the services that were part of the urban micro network. They preferred the general hospital to effectively access to diagnostic means (82%), to specialists, medicines and capacity of integral response (57%), 9.9% did not have medical insurance, 76% said they had formal jobs, 40% earned more that the minimal wage, 95% said that the Barrio Obrero General Hospital had good attention and 69% of them were satisfied. The strengthening of first and second level services can balance the excess demand of the main hospital, with the implementation of organizational innovations, increased investment and adequate social communication plans